These are solutions to keep in touch with your customers through digital tools.
The chatbot on your site
A chatbot is a chat with an automated response part, which can be installed on any website because it has an underlying engine such as Facebook Messenger, Google Assistant or Amazon Alexa.
To set up a chatbot you define the types of questions called “intent” and for each of these one or more answers including for example: the suggestion of a link to the user with opening a page on the site that contains the answer to the question, the opening of a ticket at the CRM, or the chat intervention of an operator.
The advantages of a chatbot mainly lie in a better positioning in the eyes of users (it is in fact perceived as a useful innovation), a greater availability as it opens a new communication channel that joins the traditional telephones and e-mails and to potential staff time savings in handling incoming calls.
Use commercial video calls
Outbound: once the platform to be used has been decided, to activate a video call, all you need is the customer’s contact details and a video appointment on the agenda.
Inbound: it is possible to think of the video call as if it were a phone call, whereby the interested user accesses a virtual “room” where a person from the company is always connected. The most advanced platforms allow features such as queue management, forwarding and widespread access within the organization. Vice versa, it is possible to manage the incoming video calls as if they were outbound, that is to collect the customer’s contact data and then fix a video appointment.
The advantages of a video call service dedicated to customers mainly reside in easier access to the products and sales resources of the company by customers, who in this way can request information or start a negotiation remotely, without having to go to the store in person.
Streaming digital events
We provide the possibility of creating digital events, private or with free access, on highly technological platforms that allow you to recreate the same dynamics as physical events. These are fully customizable and customizable virtual spaces from the scenography/setting point of view, adaptable for conventions, product launches, roadshows and more.
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