WhatsApp Business Consulting

WhatsApp is the most widely used messaging application in the world, with more than 1.5 billion monthly active users. In Italy alone, 30 million people have installed the app on their smartphones, and 95 percent of these people access the app at least once a day to send or receive messages. Just reading this data is enough to understand the importance of marketing with WhatsApp Business. Our agency offers a dedicated consulting service to optimize your presence on WhatsApp Business. From initial setup to advanced marketing strategies, our team follows all phases of the project.

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Marketing with WhatsApp Business

WhatsApp, in fact has opened up the possibility for businesses to use the messaging system in a structured way through WhatsApp Business. WhatsApp Business can be managed through WhatsApp Care, a new web-based technology platform that allows you to easily manage, but at the same time in a structured manner, all communications with your company's Customer Base through the WhatsApp channel. With the WhatsApp Care platform, integrated with the WhatsApp API, it is possible to manage each WhatsApp Business number/account simultaneously with multiple operators.

WhatsApp Business for desktop: what it's for and how it works

A web-based dashboard intended for more experienced operators, for total control of messages and operator work, with advanced statistics. You can achieve many advanced functions such as:-
- Control assignment of requests to operators, labels, ticket queue management and spammer blocking
- Allows super-admin access to all inbound and outbound communications, thus brand-to-user and user-to-brand
- allows you to manage the system of assigning requests to individual operators, as well as view the intakes and resolution status of individual chats

- Provides total access to all advanced statistics related to messages and operator work
- Allows GDPR compliant management of customer data, spammer blocking and possible integration with the CRM platform used in the company
- offers the ability to create an automated workflow to ask the customer for preliminary information in order to direct them to the right agent.

Why choose Spada Media Group for WhatsApp Business consulting?

Spada Media Group stands out for its consultative approach centered on digital marketing. We are an agency that can deliver integrated cross-media campaigns, ensuring a comprehensive and consistent impact across all communication channels. Our advice on WhatsApp Business goes beyond simply configuring the app. We create an auxiliary social customer service tool to respond to all customer needs in real time, ensuring efficient customer service and increased loyalty. Spada Media Group has a dedicated team of specialists ready to devise off-site and on-site strategies. Our constant monitoring of campaign performance ensures continuous optimization and tangible results.

Our consulting activities on Social:

Our consulting service aims to ensure a professional and engaging image on LinkedIn. From perfecting the personal profile to optimizing the business page, we attend to every detail with care and expertise. In addition, we provide strategic guidance for creating relevant content and developing a network of qualified contacts.

We offer customized consulting for companies that want to employ YouTube as a marketing channel. We take care of every stage of a project in detail, from the production of quality videos to the strategic management of YouTube channels and advertising campaigns. We constantly optimize content management and any paid activities to achieve concrete and measurable results over time.

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