Telephone recall, a versatile tool at the service of your campaigns

Telephone recall is a useful tool to directly get in touch with your customers or potential customers, obtaining new leads. This service is frequently used, for example, to receive confirmation regarding participation in promotional initiatives or events, activities that are often preceded by the sending of a DEM to customer or prospect database.

For this reason it is important to rely on professional operators, able to empathically approach the user, thus obtaining the desired information effectively and quickly, thus achieving the set goal of the marketing initiative.

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Phases of the project:

1. Start-up of the project

The start-up phase of the project involves the analysis and cleaning of the database on which the telephone recall will be carried out. The database can be provided directly by the customer or it can be purchased from specific platforms / publishers. For each name, the presence in the Public Register of Oppositions will be verified (register that contains the list of all the names who have officially requested not to receive advertising communications). In this phase, the timing of the recall is also defined.

Timing: 5 working days (to be confirmed based on the specific project)


2. Call script definition

Parallel to the database analysis, we proceed with the drafting of the script, that is the text of the phone call that the operator will have to make, taking into account all the possible responses of the users (e.g. no answer, to call up, not interested, interested etc.).

Timing: 5 working days (to be confirmed based on the specific project)


3. Training of telephone operators

Once the script and the timing of the activity have been defined, a training session for the telephone operators is carried out, both as regards the management of the call and for any product insights (if necessary, the session can be organized at the customer’s offices).

Timing: 1 working day (to be confirmed based on the specific project)


4. Start recall

The telephone recall is started according to the established times. In case of no response from the user, the operator will make up to 4 attempts before discarding the contact.

Timing: agreed in the commercial phase and to be confirmed based on the specific project


5. Reporting

Delivery of the report in Excel with the results of the activity

At the end of the activity, the final report is sent to the customer in Excel format with the details of the outcome of each call.

Timing: 3 working days (to be confirmed based on the specific project)


Staff employed

Account Manager: is the reference figure for the customer and is responsible for managing all the operational phases related to the telephone recall activity, acting as an intermediary between the customer/commercial area/copywriter/telephone operators.

Copywriter: takes care of writing the script for the phone call, respecting the specifications of the reference media and maintaining an attractive style capable of involving the end user.

Telephone operator: operationally deals with making the phone call to the end user, with a professional and proactive approach, and recording the outcome of each contact in the appropriate register.


Plus of the service

  • Activate a direct communication channel with its customers or potential customers, a service that allows the brand to have real-time feedback on its work
  • To obtain more easily leads or confirmations of participation in events or promotional initiatives, the user receives a direct and personalized explanation of the call objective
  • Strengthening of user loyalty


Why choose Spada Media Group for the realization of your telemarketing campaign

  • Consulting approach with a focus on digital marketing
  • Single agency for cross-media campaigns
  • Design of off-site and on-site strategies aimed at specific objectives
  • Constant monitoring of campaign performance
  • Dedicated team of digital communication specialists
  • Training and continuous updating
  • Google Premier Partner Certification
  • Accredited Professional Bing Ads
  • Facebook and Linkedin Marketing Partner
  • Prestashop Partner Agency
  • Mailup Partner